.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:var(--space-4);background:linear-gradient(135deg,#eef2ff,#f8fafc)}.login-card{width:100%;max-width:400px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-xl);box-shadow:var(--shadow-lg);padding:var(--space-8);text-align:center}.login-brand{display:inline-flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-6)}.login-brand-icon{font-size:var(--font-size-2xl);line-height:1}.login-brand-text{font-size:var(--font-size-xl);font-weight:700;color:var(--color-primary)}.login-title{font-size:var(--font-size-2xl);font-weight:700;color:var(--color-text);margin-bottom:var(--space-2)}.login-subtitle{font-size:var(--font-size-sm);color:var(--color-text-secondary);margin-bottom:var(--space-6)}.login-google-btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-3);width:100%;padding:var(--space-3) var(--space-5);background:#fff;color:#3c4043;border:1px solid #dadce0;border-radius:var(--radius-md);font-size:var(--font-size-sm);font-weight:600;font-family:inherit;cursor:pointer;transition:background var(--transition-fast),box-shadow var(--transition-fast)}.login-google-btn:hover:not(:disabled){background:#f8faff;box-shadow:var(--shadow-sm)}.login-google-btn:disabled{opacity:.6;cursor:not-allowed}.login-error{margin-top:var(--space-4);padding:var(--space-2) var(--space-3);background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;border-radius:var(--radius-md);font-size:var(--font-size-sm)}.login-foot{margin-top:var(--space-6);font-size:var(--font-size-xs);color:var(--color-text-muted);line-height:1.5}.auth-loading{min-height:100vh;display:flex;align-items:center;justify-content:center}.auth-spinner{width:38px;height:38px;border:3px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:auth-spin .8s linear infinite}@keyframes auth-spin{to{transform:rotate(360deg)}}.access-denied{flex:1;display:flex;align-items:center;justify-content:center;padding:var(--space-8);min-height:70vh}.access-denied-card{max-width:440px;text-align:center;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);padding:var(--space-8)}.access-denied-icon{font-size:2.5rem}.access-denied-card h2{font-size:var(--font-size-xl);font-weight:700;margin:var(--space-3) 0 var(--space-2);color:var(--color-text)}.access-denied-card p{font-size:var(--font-size-sm);color:var(--color-text-secondary);line-height:1.6}.access-denied-hint{margin-top:var(--space-3);font-size:var(--font-size-xs)!important;color:var(--color-text-muted)!important}.sidebar{width:240px;flex-shrink:0;height:100vh;position:sticky;top:0;display:flex;flex-direction:column;background:var(--color-surface);border-right:1px solid var(--color-border);overflow-y:auto}.sidebar-brand{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-5) var(--space-5);border-bottom:1px solid var(--color-border);position:sticky;top:0;background:var(--color-surface);z-index:1}.sidebar-brand-icon{font-size:var(--font-size-2xl);line-height:1}.sidebar-brand-text{font-size:var(--font-size-lg);font-weight:700;color:var(--color-primary)}.sidebar-nav{flex:1;padding:var(--space-3) var(--space-3) var(--space-6)}.sidebar-group{margin-top:var(--space-4)}.sidebar-group:first-child{margin-top:var(--space-2)}.sidebar-group-title{font-size:var(--font-size-xs);font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-muted);padding:var(--space-2) var(--space-3)}.sidebar-link{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-3);margin-bottom:2px;border-radius:var(--radius-md);color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:500;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.sidebar-link:hover{background:var(--color-bg);color:var(--color-text)}.sidebar-link.active{background:var(--color-primary-light);color:var(--color-primary-hover);font-weight:600}.sidebar-link-icon{font-size:var(--font-size-lg);line-height:1;width:1.4rem;text-align:center;flex-shrink:0}.sidebar-link-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.sidebar-error{font-size:var(--font-size-xs);color:var(--color-danger);padding:var(--space-2) var(--space-3)}.sidebar-bot-head{display:flex;align-items:center;gap:var(--space-2);width:100%;padding:var(--space-3) var(--space-3);margin-bottom:2px;border:none;background:none;border-radius:var(--radius-md);color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:500;font-family:inherit;text-align:left;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.sidebar-bot-head:hover{background:var(--color-bg);color:var(--color-text)}.sidebar-bot-head.active{color:var(--color-text)}.sidebar-bot-caret{font-size:.7rem;width:.8rem;flex-shrink:0;color:var(--color-text-muted);transition:transform var(--transition-fast)}.sidebar-bot-caret.open{transform:rotate(90deg)}.sidebar-bot-badge{font-size:.6rem;text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-muted);background:var(--color-bg);border:1px solid var(--color-border);padding:1px 5px;border-radius:var(--radius-sm);flex-shrink:0}.sidebar-bot-delete{flex-shrink:0;opacity:0;font-size:.8rem;padding:0 2px;border-radius:var(--radius-sm);transition:opacity var(--transition-fast)}.sidebar-bot-head:hover .sidebar-bot-delete{opacity:.6}.sidebar-bot-delete:hover{opacity:1!important}.sidebar-bot-sub{margin:0 0 var(--space-2) var(--space-4);padding-left:var(--space-2);border-left:1px solid var(--color-border)}.sidebar-sublink{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);margin-bottom:1px;border-radius:var(--radius-md);color:var(--color-text-secondary);font-size:var(--font-size-sm);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.sidebar-sublink:hover{background:var(--color-bg);color:var(--color-text)}.sidebar-sublink.active{background:var(--color-primary-light);color:var(--color-primary-hover);font-weight:600}.sidebar-addbot{display:flex;align-items:center;gap:var(--space-3);width:100%;padding:var(--space-3) var(--space-3);margin-top:2px;border:1px dashed var(--color-border);background:none;border-radius:var(--radius-md);color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:500;font-family:inherit;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast),border-color var(--transition-fast)}.sidebar-addbot:hover{background:var(--color-primary-light);border-color:var(--color-primary);color:var(--color-primary-hover)}.addbot-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;display:flex;align-items:center;justify-content:center;z-index:1000;padding:var(--space-4)}.addbot-modal{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:380px;padding:var(--space-6)}.addbot-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-4)}.addbot-header h3{font-size:var(--font-size-lg);font-weight:600}.addbot-close{border:none;background:none;font-size:var(--font-size-lg);color:var(--color-text-muted);cursor:pointer;line-height:1}.addbot-label{display:block;font-size:var(--font-size-sm);font-weight:500;color:var(--color-text-secondary);margin:var(--space-3) 0 var(--space-2)}.addbot-input{width:100%;padding:var(--space-3);border:1px solid var(--color-border);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-family:inherit;background:var(--color-bg);color:var(--color-text)}.addbot-input:focus{outline:none;border-color:var(--color-primary)}.addbot-emojis{display:flex;flex-wrap:wrap;gap:var(--space-2)}.addbot-emoji{width:2.2rem;height:2.2rem;font-size:1.1rem;border:1px solid var(--color-border);background:var(--color-bg);border-radius:var(--radius-md);cursor:pointer;transition:border-color var(--transition-fast),transform var(--transition-fast)}.addbot-emoji:hover{transform:translateY(-1px)}.addbot-emoji.active{border-color:var(--color-primary);background:var(--color-primary-light)}.addbot-error{margin-top:var(--space-3);font-size:var(--font-size-sm);color:var(--color-danger)}.addbot-actions{display:flex;justify-content:flex-end;gap:var(--space-2);margin-top:var(--space-5)}.addbot-btn-ghost,.addbot-btn-primary{padding:var(--space-2) var(--space-4);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-weight:500;font-family:inherit;cursor:pointer}.addbot-btn-ghost{border:1px solid var(--color-border);background:var(--color-surface);color:var(--color-text-secondary)}.addbot-btn-primary{border:none;background:var(--color-primary);color:#fff}.addbot-btn-primary:disabled{opacity:.6;cursor:not-allowed}.sidebar-user{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-top:1px solid var(--color-border);background:var(--color-surface);position:sticky;bottom:0}.sidebar-user-avatar{width:32px;height:32px;border-radius:50%;flex-shrink:0;object-fit:cover}.sidebar-user-avatar.fallback{display:inline-flex;align-items:center;justify-content:center;background:var(--color-primary-light);color:var(--color-primary-hover);font-weight:700;font-size:var(--font-size-sm)}.sidebar-user-info{flex:1;min-width:0;display:flex;flex-direction:column}.sidebar-user-name{display:flex;align-items:center;gap:var(--space-2);font-size:var(--font-size-sm);font-weight:600;color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-badge{flex-shrink:0;font-size:.6rem;text-transform:uppercase;letter-spacing:.03em;font-weight:700;color:var(--color-primary-hover);background:var(--color-primary-light);padding:1px 5px;border-radius:var(--radius-sm)}.sidebar-user-email{font-size:var(--font-size-xs);color:var(--color-text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-logout{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border:1px solid var(--color-border);background:var(--color-surface);border-radius:var(--radius-md);color:var(--color-text-secondary);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast),border-color var(--transition-fast)}.sidebar-user-logout:hover{background:#fef2f2;border-color:#fecaca;color:var(--color-danger)}.admin-layout{display:flex;align-items:flex-start;min-height:100vh}.admin-content{flex:1;min-width:0}@media(max-width:768px){.admin-layout{flex-direction:column}.sidebar{width:100%;height:auto;position:static;border-right:none;border-bottom:1px solid var(--color-border)}.sidebar-nav{display:flex;flex-wrap:wrap;gap:var(--space-1);padding:var(--space-2) var(--space-3) var(--space-3)}.sidebar-group{margin-top:0}.sidebar-group-title{display:none}}:root{--widget-bg: #0f172a;--widget-surface: #1e293b;--widget-surface-hover: #334155;--widget-border: #334155;--widget-text: #f1f5f9;--widget-text-secondary: #94a3b8;--widget-text-muted: #64748b;--widget-primary: #6366f1;--widget-primary-hover: #818cf8;--widget-success: #22c55e;--widget-warning: #f59e0b;--widget-danger: #ef4444;--widget-info: #0ea5e9;--widget-radius: 8px;--widget-radius-sm: 6px;--widget-font: "Inter", -apple-system, sans-serif}.crisp-widget{font-family:var(--widget-font);background:var(--widget-bg);color:var(--widget-text);min-height:100vh;padding:12px;font-size:13px;line-height:1.5}.widget-header{display:flex;align-items:center;gap:8px;padding-bottom:12px;border-bottom:1px solid var(--widget-border);margin-bottom:12px}.widget-header .widget-logo{font-size:20px}.widget-header h1{font-size:14px;font-weight:600;color:var(--widget-text);margin:0}.widget-header .widget-badge{font-size:10px;padding:2px 6px;background:var(--widget-primary);color:#fff;border-radius:10px;margin-left:auto;font-weight:500}.widget-actions{display:flex;flex-direction:column;gap:8px;margin-bottom:16px}.widget-btn{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;border:1px solid var(--widget-border);border-radius:var(--widget-radius);background:var(--widget-surface);color:var(--widget-text);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s ease;font-family:var(--widget-font);text-align:left}.widget-btn:hover:not(:disabled){background:var(--widget-surface-hover);border-color:var(--widget-primary);transform:translateY(-1px)}.widget-btn:active:not(:disabled){transform:translateY(0)}.widget-btn:disabled{opacity:.5;cursor:not-allowed}.widget-btn .btn-icon{font-size:18px;flex-shrink:0;width:24px;text-align:center}.widget-btn .btn-info{flex:1}.widget-btn .btn-label{display:block;font-weight:600}.widget-btn .btn-desc{display:block;font-size:11px;color:var(--widget-text-secondary);font-weight:400;margin-top:1px}.widget-btn--summarize:hover:not(:disabled){border-color:var(--widget-info)}.widget-btn--score:hover:not(:disabled){border-color:var(--widget-warning)}.widget-btn--escalate:hover:not(:disabled){border-color:var(--widget-danger)}.widget-loading{display:flex;align-items:center;gap:8px;padding:12px;color:var(--widget-text-secondary);font-size:12px}.widget-result{background:var(--widget-surface);border:1px solid var(--widget-border);border-radius:var(--widget-radius);padding:12px;margin-bottom:12px;animation:slideIn .2s ease}@keyframes slideIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.widget-result .result-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.widget-result .result-title{font-size:13px;font-weight:600;display:flex;align-items:center;gap:6px}.widget-result .result-close{background:none;border:none;color:var(--widget-text-muted);cursor:pointer;font-size:16px;padding:2px;line-height:1}.widget-result .result-close:hover{color:var(--widget-text)}.summary-content{font-size:12px;color:var(--widget-text-secondary);line-height:1.6}.summary-content .summary-issue{background:#1e3a5f;border-left:3px solid var(--widget-info);padding:8px 10px;border-radius:0 var(--widget-radius-sm) var(--widget-radius-sm) 0;margin-bottom:8px;font-size:12px;color:#93c5fd}.summary-content .summary-stats{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:8px}.summary-content .stat-item{background:var(--widget-bg);padding:6px 8px;border-radius:var(--widget-radius-sm);text-align:center}.summary-content .stat-value{display:block;font-size:16px;font-weight:700;color:var(--widget-text)}.summary-content .stat-label{display:block;font-size:10px;color:var(--widget-text-muted);margin-top:2px}.summary-keywords{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.summary-keywords .keyword-tag{font-size:10px;padding:2px 8px;background:#312e81;color:#a5b4fc;border-radius:10px}.score-content .score-total{text-align:center;margin-bottom:12px}.score-content .score-value{font-size:36px;font-weight:800;line-height:1}.score-content .score-max{font-size:14px;font-weight:400;color:var(--widget-text-muted)}.score-content .score-label{font-size:11px;color:var(--widget-text-secondary);margin-top:4px}.score-excellent{color:var(--widget-success)}.score-good{color:#86efac}.score-average{color:var(--widget-warning)}.score-poor{color:var(--widget-danger)}.score-breakdown{display:flex;flex-direction:column;gap:6px;margin-bottom:10px}.score-breakdown .breakdown-item{display:flex;align-items:center;gap:8px;font-size:12px}.score-breakdown .breakdown-label{flex:1;color:var(--widget-text-secondary)}.score-breakdown .breakdown-bar{width:80px;height:6px;background:var(--widget-bg);border-radius:3px;overflow:hidden}.score-breakdown .breakdown-fill{height:100%;border-radius:3px;transition:width .3s ease}.score-breakdown .breakdown-value{width:28px;text-align:right;font-weight:600;font-size:11px}.score-feedback{display:flex;flex-direction:column;gap:4px;margin-top:8px}.score-feedback .feedback-item{font-size:11px;padding:4px 8px;background:var(--widget-bg);border-radius:var(--widget-radius-sm);color:var(--widget-text-secondary)}.escalate-content{text-align:center;padding:8px 0}.escalate-content .escalate-icon{font-size:32px;margin-bottom:8px}.escalate-content .escalate-msg{font-size:13px;font-weight:600;color:var(--widget-success);margin-bottom:4px}.escalate-content .escalate-detail{font-size:11px;color:var(--widget-text-secondary)}.widget-error{background:#3b1219;border:1px solid #7f1d1d;border-radius:var(--widget-radius);padding:10px 12px;margin-bottom:12px;font-size:12px;color:#fca5a5;display:flex;align-items:flex-start;gap:8px;animation:slideIn .2s ease}.widget-error .error-icon{flex-shrink:0}.escalate-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:100;padding:12px}.escalate-modal{background:var(--widget-surface);border:1px solid var(--widget-border);border-radius:var(--widget-radius);padding:16px;width:100%;max-width:280px;animation:slideIn .2s ease}.escalate-modal h3{font-size:14px;margin-bottom:10px;display:flex;align-items:center;gap:6px}.escalate-modal textarea{width:100%;min-height:60px;background:var(--widget-bg);border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);color:var(--widget-text);padding:8px;font-size:12px;font-family:var(--widget-font);resize:vertical;margin-bottom:10px}.escalate-modal textarea:focus{outline:none;border-color:var(--widget-primary)}.escalate-modal-actions{display:flex;gap:8px}.escalate-modal-actions button{flex:1;padding:8px;border-radius:var(--widget-radius-sm);font-size:12px;font-weight:600;cursor:pointer;font-family:var(--widget-font);border:1px solid var(--widget-border)}.escalate-modal-actions .btn-cancel{background:var(--widget-surface);color:var(--widget-text-secondary)}.escalate-modal-actions .btn-cancel:hover{background:var(--widget-surface-hover)}.escalate-modal-actions .btn-confirm{background:var(--widget-danger);color:#fff;border-color:var(--widget-danger)}.escalate-modal-actions .btn-confirm:hover{background:#dc2626}.widget-footer{margin-top:16px;padding-top:10px;border-top:1px solid var(--widget-border);text-align:center;font-size:10px;color:var(--widget-text-muted)}.widget-footer a{color:var(--widget-text-secondary);text-decoration:none}.widget-footer a:hover{color:var(--widget-primary-hover)}.summary-meta{display:flex;flex-wrap:wrap;gap:4px;margin:8px 0}.meta-tag{font-size:10px;padding:3px 8px;border-radius:10px;font-weight:500}.meta-category{background:#312e81;color:#a5b4fc}.meta-sentiment{background:#1e3a5f;color:#93c5fd}.meta-resolved{background:#052e16;color:#86efac}.meta-unresolved{background:#451a03;color:#fbbf24}.summary-section,.score-section{margin-top:10px}.section-title{font-size:11px;font-weight:600;color:var(--widget-text);margin-bottom:4px}.summary-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:3px}.summary-list li{font-size:11px;color:var(--widget-text-secondary);padding:3px 8px;background:var(--widget-bg);border-radius:var(--widget-radius-sm);line-height:1.4}.summary-list li:before{content:"• ";color:var(--widget-primary)}.improvement-list li:before{content:"⚡ "}.summary-followup{margin-top:8px;padding:8px 10px;background:#1a1a2e;border-left:3px solid var(--widget-warning);border-radius:0 var(--widget-radius-sm) var(--widget-radius-sm) 0;font-size:11px;color:#fbbf24}.score-overall{margin-top:10px;padding:8px 10px;background:var(--widget-bg);border-radius:var(--widget-radius-sm);font-size:11px;color:var(--widget-text-secondary);line-height:1.5}.usage-badge{margin-top:10px;padding:8px 10px;background:var(--widget-bg);border:1px solid var(--widget-border);border-radius:var(--widget-radius-sm);display:flex;flex-direction:column;gap:3px;font-size:10px;color:var(--widget-text-muted)}.usage-model{font-weight:600;color:var(--widget-text-secondary)}.usage-tokens{color:var(--widget-text-muted)}.usage-cost{color:var(--widget-warning);font-weight:600}.spinner{width:16px;height:16px;border:2px solid var(--widget-border);border-top-color:var(--widget-primary);border-radius:50%;animation:spin .6s linear 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